What is the Toyota Warranty Advantage?

Toyota Warranty Advantage, is a five years new vehicle warranty which offers:

• a 60-day money-back guarantee. For any failure that prevents the vehicle being driveable, and for any failure which has had multiple unsuccessful repair attempts, within 60 days of collecting your new vehicle.
• an additional two-year warranty on your engine traction motor or generator and driveline (if vehicle properly maintained and serviced per its Warranty and Service Book);
• up to an additional five years on the traction battery, excluding BEV traction battery capacity degradation, (if annual Traction battery Health Check performed according to Toyota specifications)

For vehicles used for commercial purpose, such as taxis, hire vehicles and vehicles transporting goods for payment including rideshare:

• the warranty period is 5 years from delivery or 160,000 kms (whichever occurs first); and the extended warranty coverage for traction battery, engine/traction motor or generator and driveline does not apply.

See T&Cs for details.

Who is giving this Toyota Warranty Advantage?

TOYOTA MOTORS CORPORATION AUSTRALIA
155 Bertie Street,
Port Melbourne, VIC 3207
Telephone: 1800 869 682
Email: customerassistance@toyota.com.au

How do I ensure I get the additional warranty under Toyota Warranty Advantage?

Vehicles used for private use have access to additional engine/traction motor or generator warranty coverage if the vehicle is maintained in accordance with the vehicle maintenance schedule as indicated in the Warranty and Service book and in the case of the traction battery extension (excluding BEV traction battery capacity degradation issues), if a Traction Battery Health Check is performed annually according to Toyota’s specifications. Your Toyota dealer is best equipped to maintain your vehicle with factory-trained technicians, with special service tools, using genuine parts and at competitive prices.

What is the Hybrid Health Check?

A Traction Battery Health Check is a detailed analysis, where your Service Centre uses a special scan tool to confirm the health of your traction battery to ensure trouble-free motoring.

How often do I need a Traction Battery Health Check?

Traction Battery Health Checks are done annually beginning from the year five service then each year thereafter for warranty coverage up to 10 years.This is incorporated in your routine maintenance, so no need for an extra trip to your Service Centre.

Will I have to pay for a Hybrid Health Check?

The Traction Battery Health Checks is free when conducted as part of routine maintenance service with a Toyota dealer. If a Hybrid Health Check is requested outside of a routine maintenance, there will be a charge for the labour.

Is “We’ll keep you mobile” the same as Roadside Assistance?

No. Keeping you mobile means that if your vehicle requires a warranty repair, Toyota will cover charges that relate to transporting your vehicle to a Toyota dealer, cost of the repair and a loan vehicle while your vehicle is off the road.

Who should service my Toyota?

Toyota Authorised Service Centres (we have about 300 nationwide) have specialist factory-trained technicians. We have access to the latest diagnostic equipment and specialist service tools along with regular Toyota updates. And we only use genuine parts. This all means that you’ll keep your Toyota in the best condition.

Do I qualify for the Toyota Warranty Advantage for my 2018-delivered vehicle?

The new warranty period only applies to vehicles delivered to a customer on or after 1 January 2019. Vehicles purchased before this date will still have the three-year/100,000km warranty period.

Any Toyota warranty (including relevant Toyota warranty periods) does not limit and may not necessarily exceed your rights under the Australian Consumer Law statutory consumer guarantees. If your rights under the Australian Consumer Law are greater than the Toyota Warranty Advantage (or other applicable Toyota warranties), we will always honour your rights under the Australian Consumer Law.

What is the Bumper-to-Bumper Warranty?

This refers to the total vehicle warranty – that is almost everything between your vehicle’s front and rear bumper (subject to terms and conditions) which includes up to seven years for the engine traction motor or generator and drivetrain and up to 10 years for the traction battery.

What qualifies for the 60-day money-back guarantee and when does it begin?

For any failure that prevents the vehicle being driveable, and for any failure which has had multiple unsuccessful repair attempts within 60 days of collecting your new vehicle.

Is the Toyota Warranty Advantage transferable?

Yes. If you sell your Toyota or purchase a pre-owned vehicle while it is under the Toyota Warranty Advantage period, the warranty will transfer to the new owner for the remainder of the period from the original delivery date to the original purchaser.